Senior AI & Automation Engineer
Amesbury, Ma
sarah.brown@naturallylogical.com
(512) 884-1220
Executive Summary
Senior AI & Automation leader shaping enterprise roadmaps, orchestrating programs across CRM & ERP stacks, and translating business challenges into scalable, data-driven solutions that unlock efficiency, accelerate growth, and drive innovation.
Skills
Programming & Scripting Languages
Languages:
- Core: Python, JavaScript, Ruby, SQL
- Query JQL, SOQL, SOSQL, SQL, TSQL
- Markup & Styling: HTML, XML,VFP, CSS
- Extensions: Typescript, JSON, Bash/Shell
Integration & Automation Platforms
- Workato
- Boomi
- MuleSoft
- PowerApps
- Power Automate (Flows)
Databases & Data Management
- PostgreSQL
- Snowflake
- BigQuery
- MongoDB
Analytics & Business Intelligence
- Power BI
- Tableau
- Excel
- Google Sheets
- Jupyter Notebook
Web & App Development
- Frontend: HTML, CSS, JavaScript
- Backend: Ruby, Python (Flask/Django), Apex (Salesforce)
- Node.js, React, Lightning Web Components (LWC)
Cloud & Collaboration Platforms
- Microsoft 365: Excel, SharePoint, Power Platform
- Google Workspace: Google Sheets, Drive
- Salesforce Platform: Apex, SOSL, SOQL, Flows
Software & Tools
- Excel
- SharePoint
- Google Sheets
- Jira
- Lucid
- Visio
- Miro
- Confluence
- Git / GitHub
Languages
English
Sign Language
Russian
Professional Summary
A strategic architect with an unconventional path into AI and automation, I thrive at the intersection of technology, systems design, and innovation. My approach blends structured enterprise architecture with the curiosity of a creator, transforming complex, abstract challenges into tangible, scalable solutions. I’ve built AI roadmaps, automation frameworks, and intelligent processes that connect platforms like Salesforce, MicroSoft Dynamics, NetSuite, Jira, Airtable and ERP ecosystems, helping organizations streamline operations and unlock new forms of efficiency.
What sets me apart is the ability to document the intangible, making emerging technologies and complex architectures understandable, usable, and actionable across every level of technical fluency. I see the enterprise as a living system where strategy, automation, and data must harmonize. Whether architecting AI-driven workflows or guiding teams through transformation, I bring both structure and imagination to every initiative, because innovation doesn’t come from following a blueprint; it comes from designing new ones.
Strategic Highlights
- Defined and executed enterprise AI and automation strategies across Salesforce, NetSuite, and Workato, driving visibility, scalability, and measurable growth.
- Developed an automated validation system for 180 kV and 360 kV substation creation, ensuring accurate naming, assignment, and configuration across transmission infrastructure.
- Engineered intelligent automation frameworks that accelerated operations, reducing research and reconciliation times by up to 90%.
- Built document lifecycle automation for manufacturing, improving compliance, version control, and content governance.
- Led and mentored hybrid teams across business and technical functions, embedding AI governance and process excellence into daily operations.
- Directed automation across CS/Finance/Ops for 17K+ customers.
Professional Experience
Tebra
Senior AI & Automation Engineer
July 2024 - Present
Driving AI and automation strategy across Customer Success, Finance, and Operations to streamline enterprise workflows, enhance coaching capabilities, and integrate intelligence into the Snowflake, Salesforce, and NetSuite ecosystem.
- Defined and executed enterprise AI strategy, integrating automation into core operational and customer engagement processes.
- Deployed the Workato GO Genie chatbot, achieving a 20% reduction in support case volume.
- Automated Salesforce CPQ and contract amendment workflows, creating enterprise-wide data visibility and unlocking previously untapped metrics and forecasting capabilities.
- Designed and implemented a customer profile providing customer-specific context, reducing research time from 15–20 minutes to under 2 minutes and enabling faster, data-driven customer interactions.
- Drove initiatives in data modeling, process engineering, and automation across Salesforce and NetSuite environments, aligning AI strategy and enterprise workflows with organizational growth goals.
- Partnered with leadership to align automation and AI initiatives with business growth objectives and long-term data governance goals.
- Led Salesforce CPQ migration to streamline contract workflows and improve financial visibility.
- Mentored teams on automation best practices, data governance, and AI adoption strategies.
Allegro MicroSystems
Senior Business Systems Analyst
January 2023 - January 2025
Partnered with executive leadership to modernize enterprise systems, unify analytics, and lay the groundwork for scalable automation through robust data governance and integrated reporting frameworks.
- Championed KPI-driven reporting and adoption tracking, enabling clearer data ownership, faster deployments, and improved cross-team collaboration.
- Implemented a Salesforce change management process, accelerating request handling and improving governance for system enhancements.
- Built first-of-its-kind reporting capabilities across teams, giving leadership visibility into productivity and role alignment.
- Developed a document lifecycle automation system for manufacturing operations, enabling real-time content updates, version control, and streamlined review cycles.
- Created the company’s first modular enablement content framework, allowing for continuous content revision, up-to-date documentation, and scalable templates for future training and onboarding.
- Partnered with business units to align initiatives with strategic objectives, ensuring measurable impact.
- Collaborated with engineering teams to streamline workflows, reduce delivery friction, and enforce consistent governance.
- Diagnosed and resolved complex data and automation issues across the enterprise environment.
Wind Energy Transmission Texas (WETT)
Operations Project Lead
July 2021 - December 2022
Directed operational technology modernization initiatives integrating data, automation, and knowledge systems to improve reliability, transparency, and cross-departmental collaboration.
- Delivered operational improvements generating an estimated $700K in cost savings through automation, tracking, and process streamlining of vendor engagement and analysis.
- Automated RTAC and SCADA functions, enhancing system reliability, reducing downtime, and mitigating operational risks.
- Engineered a substation validation automation process to ensure accurate naming and assignment for breakers, buses, and substations, improving data integrity and reducing commissioning errors.
- Developed an automated validation system for 180 kV and 360 kV substation creation, standardizing configuration, naming conventions, and asset assignments across transmission infrastructure.
- Maintained Oracle asset management systems and standardized commissioning processes to ensure compliance and efficiency.
- Partnered with Finance to reconcile ledgers, improving financial accuracy across multiple divisions.
- Created documentation, playbooks, and training to scale operational best practices across teams.
- Championed cross-team collaboration to accelerate incident resolution and improve operational visibility.
SHI
Operations Analyst
March 2020 - July 2021
Supported enterprise operations through process automation, data integrity management, and cross-team reporting initiatives that laid the groundwork for scalable analytics and workflow optimization.
- Consolidated two teams performing manual invoicing (five FTEs) by developing an automated invoicing workflow, shifting focus from data entry to data integrity.
- Spearheaded automation and process redesign efforts, improving invoice turnaround time and reducing operational errors.
- Designed Power BI dashboards to deliver actionable insights, enabling leadership to make data-driven decisions faster.
- Managed database ETL processes and compliance documentation, ensuring secure, accurate reporting.
- Established scalable documentation standards, enhancing knowledge sharing and team efficiency.
- Analyzed data trends and anomalies to identify root causes and drive continuous improvement.
- Collaborated with stakeholders to develop sustainable data and workflow governance practices.
- Led operational training initiatives to enhance adoption of automated processes across departments.
Education
University of Texas
2019
Data Analytics and Visualization
Columbia College
2012–2014
Mathematics & Chemistry
Midland Technical College
2009–2012
Associates
Innvotion Portfolio
SYNaTRA - a SYNthetic TRiage Assistant
Assist Customer Success Operations (CS Ops) and Customer Success Managers (CSMs) in quickly understanding a customer’s historical and technical context by retrieving and summarizing related Salesforce Cases, Jira Tickets, and active subscription details. SYNaTRA reduces time-to-context and improves first-contact resolution through concise, data-driven summaries and next-step guidance.
Manufacturing Request Form
A process-engineering initiative to streamline a request workflow that became unmanageable during rapid growth. By documenting and analyzing the existing Oracle-based process, then rebuilding it within Salesforce using Visualforce, Apex, and reusable plug-and-play code modules, this project improved efficiency, transparency, and adoption. Deliverables included interactive process documentation, automated form generation (PDF rendering via Visualforce), and user-friendly dashboards and training guides to empower both end-users and developers.