Lauren Brown headshot

Lauren Brown

Healthcare Operations & Clinical Intelligence

Lauren Brown builds the operating infrastructure health systems and physician services organizations run on: the governance, intelligence, and performance architecture that turns multi-site complexity into something measurable and manageable. She works where clinical operations meet financial accountability, especially when infrastructure is missing, revenue is leaking, or data exists but no one can act on it.



Professional Summary

Healthcare operations executive who builds what physician services organizations need to scale and fixes what is breaking before it becomes a crisis.

Lauren's career has unfolded almost entirely at the point where operational execution and health system partnership meet. As a founding executive at a startup anesthesia MSO, she built the full operating infrastructure from inception, including governance, compliance, workforce, and performance management, while simultaneously serving as the senior external relationship holder with hospital and surgery center CEOs, CFOs, CTOs/CIOs, and administrators across every contracted facility.

Her platform fluency runs deep across Epic, QGenda, Power BI, SOC2 compliance architecture, and ServiceNow, but the technology is always in service of a decision someone needs to make. The throughline is consistent: build the infrastructure that makes performance visible, then hold it accountable.

Strategic Highlights

A decade of measurable infrastructure-building across multi-site, multi-state physician services organizations.

  • Identified and recovered a multimillion-dollar revenue cycle leakage exposure through independent data modeling, drove the vendor transition, and restored collections performance to standard.
  • Built an enterprise BI platform integrating Epic, QGenda, and billing data into real-time executive dashboards, delivering $215K in quarterly operational savings across CVA's facility portfolio.
  • Reduced provider turnover from 20% to 7.1% and eliminated locum dependency entirely, cutting per-provider cost 20 to 30%.
  • Achieved SOC2 certification and full HIPAA compliance architecture ahead of mandate, strengthening health system renewal conversations.
  • Scaled a startup anesthesia MSO from day one through 16 facilities, 99 ORs, and 225+ daily cases without rebuilding the foundation.

Skills

Core strengths across healthcare operations, clinical intelligence, governance, analytics, and multi-site performance management.

Healthcare Operations

  • Clinical operations intelligence
  • Physician services infrastructure
  • Multi-site performance management
  • Workforce planning and leadership development

Integration & Automation

  • ServiceNow
  • SharePoint
  • Buildertrend
  • QuickBooks
  • SecureFrame

Data / Analytics

  • Compliance Architecture: SOC2, HIPAA, OpenText
  • BI & Reporting: Power BI, Epic, QGenda, Tableau
  • Governance: data governance and architecture design

Languages

EnglishFluent
SpanishIntermediate
Sign LanguageIntroductory

Professional Experience

TeamHealth

Healthcare Analytics Translator

2019 – 2023

Advanced through four created roles across a 19-facility, multi-state anesthesia portfolio, translating disconnected data into resource allocation, staffing, contract positioning, and performance decisions.

  • Directed clinical operations intelligence across 19 facilities and 160,000+ annual anesthesia cases.
  • Reduced provider turnover from 20% to 7.1% and eliminated locum reliance entirely.
  • Cut per-provider cost 20 to 30% through workforce and retention improvements.
  • Launched real-time intelligence platforms integrating Epic and QGenda across 19 facilities.
  • Monitored and reported patient experience scores, surfacing trends requiring operational intervention.
  • Progressed through Practice Administrator, Financial Analyst, Contract Analyst, and Healthcare Analytics Translator roles.

Rooms To Go

Information Technology Analyst

2017 – 2019

Built enterprise technology fluency, data integrity instincts, and BI systems expertise at scale within a national multi-site retail enterprise.

  • Configured Power BI reporting infrastructure.
  • Deployed ServiceNow workflow automation.
  • Contributed to enterprise POS system migrations across 200+ locations in 11 states.

FloRite

Business Strategy Consultant

2013 – 2019

Parallel consulting practice delivering operational strategy, systems design, and performance framework advisory to growth-stage clients.

  • Supported construction, restoration, and property services clients.
  • Rebuilt operational systems and added real-time project visibility.
  • Delivered 11% improvement in client satisfaction and 73% growth in referral volume.

Credentials & Operating Domains

Practical expertise developed through healthcare operations, enterprise technology, compliance, BI, and executive partnership roles.

Compliance & Governance

SOC2 certification readiness, HIPAA compliance architecture, data governance, and partner-facing controls.

Health System Partnership

  • Hospital and surgery center CEO/CFO/CTO/CIO partnership
  • Multi-site physician services operations
  • Performance visibility and renewal support

Consulting Focus

Engagements where operating infrastructure, clinical intelligence, and financial accountability need to align.

Health System Operations

Multi-site operating infrastructure

Design governance, workforce, compliance, and performance management structures that can hold up across facilities and partners.

Clinical Intelligence

Decision-ready visibility

Turn Epic, QGenda, billing, and operational data into executive dashboards and accountable performance routines.

Compliance + Revenue

Controls that protect performance

Build auditability, SOC2/HIPAA posture, vendor accountability, and revenue cycle visibility into daily operations.